- Buy monitors only as large as you really need. A 17-inch LCD monitor uses less energy than a 19-inch one in active mode.
- Select the newer LED flat panel monitors over the older LCD flat panels and you could save up to 35% on energy usage.
- Buy ink jet printers instead of laser printers when possible. These use 80 to 90 percent less energy than laser printers and print quality can be excellent.
- Network and share printers instead of buying a printer for each computer in your home or office.
- Avoid software and operating system upgrades that will in turn cause the need for hardware upgrades in order to run efficiently. Check the optimum (not the minimum) system requirements before purchasing software.
Wednesday, July 23, 2014
Green Computing
Sunday, February 10, 2013
What is ESD (ElectroStatic discharge) and how does it affect my computer and other electronics?
A+ Certified Computer Tech
SEO & Web Marketing Specialist
www.GeekMeUp.com
Thursday, June 28, 2012
How does a heat wave affect my computer equipment?
When a hard drive runs too hot, it could be an early warning sign of failure, or it could be that the room temperature is too high and requires remediation. Remediation can be accomplished by keeping your room's air temperature below 80 degrees. If you do not have air conditioning, turning the computer off until the evening when it is cooler may be the best thing you can do. While I always recommend a laptop cooler for all laptops and netbooks, when the room temperature is over 80 degrees, it may not be enough.
Remember, never run your laptop, netbook, modem, or router on a soft surface that can block air flow, such as a bed, couch, carpeting, or even your lap. Use a laptop cooler at all possible times under your laptop or netbook. Don't wait for the heat to damage your equipment...take steps in advance to avoid permanent damage.
Sandy Coulter
A+ Certified Computer Tech
SEO & Web Marketing Specialist
www.GeekMeUp.com
Wednesday, January 25, 2012
How do I backup my computer?
Backing up can seem complicated is when you look at all the options relating to how much to back up, how often, and the various tools to make sure that it happens regularly.
Backing up typically takes one of two forms:
By far, the most common issue that I see people encountering that causes data loss is hard drive failure, followed by accidental deletion (user error). In my opinion, a good backup method will protect you against these at the very least. In general, the more important the data, the more frequently you'll want to back up, and the more copies of those backups you'll want to keep in various locations. The importance of your data is something that only you can really judge. Just think of the files you have and the consequences of losing them forever.
So where should you back up to? The ideal answer is “as far away from your computer as possible". The further away, the more you are protected from all possible disasters. For example, I prefer to backup my entire system to an external USB hard drive. I have a one terabyte drive attached to my main computer and I run a full backup every 3 months followed by automated daily incremental backups. I am well backed up in case of hard drive failure, but not so well in case of fire. What I do to remediate this is, once a month I copy all my data and burn it to a DVD, then store it outside of my premises. The only problem is that my data changes daily, so in the event of a fire, I will lose some of it, but not a critical amount. This is the method that I recommend for most users.
You may be wondering why I don’t recommend backing up to the cloud. There are 2 reasons. One is that I don’t trust the Internet servers to be secure since there have been so many recent breaches of so-called secure sites. The other is that the upload speed that most ISPs provide is inadequate for uploading more than a few files at a time. Do not even try this type of backup service unless you have the highest, most expensive level of service as you will be wondering what is wrong with your computer. At best, this type of backup is only for data and not your full system. Also, there is a recurring monthly charge for the convenience of automation and support.
The hardest part of backing up for most people is getting started. If you decide it is time to protect yourself from losing data due to hard drive failure or more, then perhaps you should contact me for help getting it setup and automated. Depending upon your needs, we can figure out what size external drive you will need, and which software and settings will work best for you.
Sandy Coulter
A+ Certified Computer Tech
SEO & Web Marketing Specialist
www.GeekMeUp.com
Friday, April 22, 2011
Is the personal information I disclose online safe? Epsilon email breach
We all do some sort of business online, whether it is making a purchase, e-filing income tax returns, online banking, or signing up for emails from companies we do business with. Usually, when we pay with a credit card or do online banking, we are sent to a secure server to do it. If you look at the address on your browser after logging in or when you arrive at the payment page, you will notice that the beginning of the address changes from http:// to https://. The S means you are on a secure server where nobody except the credit card processor or bank can capture your information. If you don't see the extra S, you should not do business on that website.
So what happened at Epsilon, and how will it affect us? First you should know that Epsilon is the largest email marketing service in existence. On March 30, 2011, an unauthorized party (hacker) gained entry into Epsilon's system and accessed e-mails and customer names for a subset of Epsilon clients. If you're a customer of one of these clients, there's a good chance that some hacker now knows your name and e-mail address. These subset clients include the following:
1.1-800-FLOWERS
2.AbeBooks
3.Abercrombie & Fitch (WFNNB)
4.AIR MILES Reward Program (Canada)
5.Ameriprise
6.Ann Taylor (WFNNB)
7.AshleyStewart (WFNNB)
8.Avenue (WFNNB)
9.Barclays Bank of Delaware 10.Beachbody
11.Bealls (WFNNB)
12.bebe
13.Best Buy
14.Best Buy Canada Reward Zone
15.Benefit Cosmetics (see below)
16.BJ’s Visa (Barclays Bank of Delaware)
17.Brookstone
18.Capital One
19.Catherine’s (WFNNB)
20.Chadwick’s (WFNNB)
21.Charter Communications
22.Chase
23.Citigroup
24.City Market
25.College Board
26.Crate & Barrel (WFNNB)
27.Crucial
28.David’s Bridal
29.Dell Australia
30.Dillons
31.Disney Destinations (The Walt Disney Travel Company)
32.Domestications (WFNNB)
33.Dressbarn (WFNNB)
34.Eddie Bauer Friends
35.Eileen Fisher (doesn’t name Epsilon but same template letter)
36.Ethan Allen
37.Eurosport Soccer (Soccer.com)
38.Express card (WFNNB)
39.ExxonMobil Card (Citi)
40.Fashion Bug (WFNNB)
41.FINA (WFNNB)
42.Food 4 Less
43.Fred Meyer
44.Fry’s
45.Gander Mountain (WFNNB)
46.Giant Eagle Fuelperks! (WFNNB)
47.GlaxoSmithKline Consumer Healthcare (GSK)
48.Goody’s (WFNNB)
49.Hilton Honors
50.Home Depot Card (Citi)
51.Home Shopping Network (HSN)
52.J Crew (WFNNB)
53.J.Jill
54.Jay C
55.Jessica London (WFNNB)
56.JPMorgan Chase
57.Justice (WFNNB)
58.KingSize Direct (WFNNB)
59.King Soopers
60.Kroger
61.Lacoste
62.Lane Bryant (WFNNB)
63.L.L. Bean Visa (Barclay’s)
64.M & T Bank
65.Marriott Rewards (FAQ on site)
66.Marks & Spencer
67.Maurice’s (WFNNB)
68.McKinsey Quarterly
69.MoneyGram
70.MyPoints Reward Visa
71.New York & Company
72.NTB Card (Citi)
73.One Stop Plus (WFNNB)
74.PacSun (Pacific Sunwear) (WFNNB)
75.Palais Royal (WFNNB)
76.Peebles (WFNNB)
77.Polo Ralph Lauren
78.PotteryBarn/PotteryBarnKids (WFNNB)
79.Quality Food Centers (QFC)
80.QualityHealth
81.RadioShack (WFNNB)
82.Ralphs
83.Red Roof Inn
84.Reeds Jewelers (WFNNB)
85.Ritz-Carlton (FAQ)
86.Robert Half International
87.Scottrade
88.Sears (Citi)
89.Shell (Citi)
90.Smile Generation Financial
91.Smith’s Food & Drug Centers (Smith’s Brands)
92.Sportsman’s Guide (WFNNB)
93.Stage (WFNNB)
94.Stonebridge Life Insurance
95.Target
96.Tastefully Simple
97.TD Ameritrade
98.The Limited (WFNNB)
99.The Place (Citi)
100.TIAA-CREF
101.TiVo
102.Trek (WFNNB)
103.United Retail Group (WFNNB)
104.US Bank
105.Value City Furniture (WFNNB)
106.Verizon
107.Victoria’s Secret (WFNNB)
108.Viking River Cruises
109.Walgreens
110.Woman Within (WFNNB)
As you can see, this is huge, and probably the most egregious breach of information to date. My name and email address was with at least 6 of these companies, possibly more, yet I only received notices from 3 of them. According to Epsilon, no other personal information was exposed besides e-mails and names. Law enforcement and individual companies are doing their own investigations, but unless you've got a really easy to crack password (e.g. 123456), your money should be safe.
You may wonder why this is so serious if they only got your name and email address? In addition to your name and email address, they also know which company it is associated with. The concern is that the stolen email addresses will be used by the intruders to launch sophisticated and highly targeted phishing attacks.
The stolen information will allow scammers to send authentic-looking email messages that appear to come from a bank or other business with whom the user has an existing relationship. The emails will try to trick people into parting with information such as their usernames and passwords for bank accounts or other online accounts, or they could try to trick people into downloading malware on to their systems. People who don't fall for such scams should be fine, therefore we must be extra vigilant.
In order to be vigilant, you should not click links in emails even if they appear come from someone you know or a company you do business with. Instead, manually type their web address into your browser. Once you arrive at the site, navigate to the desired page.
Since this has recently been in the news, it is expected that the hackers will wait until they think people have forgotten. I urge you to continue to be vigilant indefinitely.
Sandy Coulter
A+ Certified Computer Tech
SEO & Web Marketing Specialist
http://www.geekmeup.com/
Monday, December 20, 2010
How to Choose the Right IT Support for Your Small Business
While it might seem like a good deal to purchase a phone or on-site support contract from your PC vendor (e.g., Dell, HP, etc.), you will likely be disappointed by the quality and limitations of such a contract that will only cover the equipment it was purchased for. Whereas finding the right IT professional can result in technology support for everything related to your business; including phones, fax machines, printers, scanners, wireless, interoperability, power protection, software support, ergonomic improvements, purchasing decisions, etc.
So, how do you choose the right IT support consultant? First, setup a phone interview with whomever you are considering. Tell them what your long- and short-term goals are. Look for a professional who asks questions about your overall business operations and not just the technologies it uses. Look for a consultant who is concerned with security and preservation of your data. Try to find a consultant who is local to you (within 30 miles) and therefore more readily available in an emergency. Expect questions about what type of PCs and operating systems are on your network, and what software and anti-virus tools are currently in use. Plus questions like: Do your employees use laptops or connect from home? Do your employees carry smart phones? Where is your email and website hosted?
Ideally, the right professional will be able to help with your short- and long-term goals, and will recommend tools that fit the size and type of your business while keeping it as simple as possible for you and your employees to implement.
Some people are impressed by certifications. The truth is that certifications are an indicator that the consultant is smart and knows their business well in theory. However, be sure to ask how long they have been providing IT support. Eight or more years of experience is a good number and significantly more important than certifications.
There are several warning signs to watch out for when dealing with an IT consultant. If the IT professional overwhelms you with computer industry buzzwords and acronyms without explanation, be prepared to say goodbye. Efforts to bewilder you with industry jargon comes from lack of expertise, fear, or arrogance. Either they don't really know what they are doing, or they will be too arrogant to work with. Also, steer clear of crisis-based services that focus on emergency on-site repairs. You want your IT professional to be your partner in technology, not just to put out the occasional fire or apply a bandage to the problem. Be wary of the consultant who claims to know it all. It is not possible for anyone to know it all because there is way too much for anyone to know. A knowledgeable consultant will be the first to admit that she doesn't know everything, but can and will find the solution.
Most of my small business clients consider me their business partner. They don't just ask for IT help, but also for assistance with web marketing, payroll options, newsletters, brochures and other small business endeavors. I don't think you can expect all IT consultants to be this versatile, but finding one with interpersonal skills as well as IT skills can be very advantageous to your small business.
Sandy Coulter
A+ Certified Computer Tech
SEO & Web Marketing Specialist
http://www.geekmeup.com/
Friday, July 30, 2010
Google search is not working properly, what could be wrong?
- Google or other search engine result links will be redirected to unrelated sites. When you search through Google or other search engines and click on one of the search results, instead of going to the correct page you will instead be redirected to an advertisement or a page containing additional drive-by download viruses and malware. Some of the domains you are redirected to may be legitimate companies, but also may contain affiliate links that are dangerous. This is usually the earliest sign of infection.
- The inability to run various programs including but not limited to: updates to your anti-virus program, Windows or Microsoft Updates, anti-malware programs, etc. When you attempt to run certain programs, you will not receive an error, but they simply will not start. It does this so that you cannot launch anti-virus and anti-malware programs that may help you remove this infection.
- The inability to access various sites. TDSS is known to block access to many computer help and security sites.
- Web browsing may be slower than normal.
These TDSS rootkit variants are intrusive infections that eventually take over your machine and it is very difficult to remove. The reason it is so difficult to remove is that it runs resident in normal Windows AND in safe mode. Also, the variants keep changing daily or even more often, so that what worked yesterday to remove it on one machine may not work today on another machine. Another issue is that the available tools for removing rootkits often come without instructions or have such complex instructions that the average user is unable to use them, or may use them incorrectly causing permanent damage to the system that could be unrecoverable and lead to data loss. If victims continue to follow the re-directed search engine results, additional malware infections will occur that may result in not being able to do anything on the computer.
Keep in mind that there is no single product that is guaranteed to be able to identify and resolve every case of malware infection that exists, as each version or variant can change several times a day. This email is not intended to alarm you but to raise your awareness so that you will know as early as possible that your machine has been infected and can seek help. As always, feel free to contact me with any questions.
Sandy Coulter
Thursday, July 22, 2010
Do I really need to buy a UPS to protect my equipment?
Rural areas are particularly susceptible to power issues but problems can occur anywhere at anytime. Spikes occur when lightning strikes a transformer. Surges occur when high-powered electrical motors are turned off, releasing extra voltage into the line. Spikes and surges can damage many components including the monitor, motherboard, hard drives or processor. Blackouts and brownouts can also ruin data saved on the hard drive; of course, any work in progress is lost if the lights blink for a moment and you are not connected to a UPS.
Everyone should have a battery back-up or Uninterruptible Power Supply (UPS) for their computer systems, modem/router, and even for laptop computers. Having a laptop that runs on AC with battery removed and plugged in a UPS is considered a best practice. I consider this to be essential especially in areas where there are frequent spikes and surges. I lost a system (motherboard) once because my UPS was too old and no longer functioning. If you don't have a UPS or you have one that is over 3 years old, it is time to get a new one or replace the battery in the old one. Prices are very reasonable now for a decent UPS, and many come with automatic shutdown software in case you are unavailable to shut it down manually. It is also very important to get a UPS that is strong enough to carry the load of your system for a few minutes. Avoid buying unknown brands as they often fail early or are not truly as strong as they claim. If you can not afford a UPS, consider unplugging the computer when not in use. These actions will minimize the chance of major system failure and insure that if the worst does happen, and the computer dies, your valuable data doesn't go down with the system.
Feel free to contact me here if you need help with purchasing a new UPS
Monday, April 5, 2010
What to do with an old working computer?
If the machine is less than 6 or 7 years old and your expectations are not on the HD level, it can likely be used to stream Internet video to your TV. This includes streaming from Netflix, YouTube, Hulu, Fancast, and others. Now some people may be thinking "why can't I just get that Netflix streaming device for $89.00?" Actually, you can, but this device is primarily designed for use with Netflix and a few other services such as Pandora radio.
If you want to be able to get anything and everything from your PC to your TV, the only way is to connect your PC or laptop to your TV. You may need a PC to TV converter device costing around $50.00 or perhaps a video card with a TV output added to your PC. You will also need a wire that has a headphone jack on one end and RCA left and right channel jacks on the other to bring sound from the PC to the TV. The actual parts required will depend upon your TV's inputs, and this can be accomplished with an older "square screen" TV or a newer widescreen HDTV.
I stream video from my Lenovo netbook using a PC to TV converter, the sound wire described above and an inexpensive handheld remote mouse. The process is nearly seamless and once it gets going, nobody can tell I am streaming off the Internet. I can also run powerpoint presentations on my 32 inch TV, or almost any TV for that matter. Then when I travel, I simply unhook the netbook, put it in my handbag and go.
If streaming from your PC to your TV is not possible or desirable, there are other things you can do with an old PC. You may be able to donate your old PC to a local PC Users Group and receive a tax deduction while ensuring that the data on the hard drive will be totally erased. Please see the Green Computing page of my website for more information.
Sometimes, even broken computer equipment can be recycled, especially laptops. Feel free to contact me if you need help setting up a computer to stream to your TV, or if you have an old or broken laptop that you would like to have recycled.
Stay tuned for answers to more frequently asked questions such as: Can I still get Windows XP on my new computer? and... Will my new computer be compatible with my older computers? and...Do I need to purchase new software for my new computer or can I use my old software?
If you have a general question that you would like to have addressed in a subsequent email, please feel free to submit it to me.
Wednesday, March 17, 2010
When is the best time to purchase a new computer or laptop?
What brand of computer or laptop should I buy?
The number one question I get is "What brand of computer (or laptop) should I buy?" My answer is usually "none". This may seem disappointing, but the truth is that it does not matter much what brand label is on the outside...it is the parts inside that matter and also how they are arranged and connected.
That being said, there are some brands that are notoriously poor in quality, one being HP consumer grade (low end) PCs and laptops. To be fair to HP, I must also say that they make excellent printers and excellent enterprise (business) level computers and servers. Furthermore, my opinion is based on the percentage of HPs presented to me that are not repairable for a reasonable cost. I have also compared my data with that of other consultants and technicians in order to determine that my opinion is valid.
The problem that most consumers face when purchasing is the lack of complete and meaningful specifications provided by the manufacturers, and even if provided, the ability to understand them. You may be looking at a machine that boasts oodles of RAM memory and Hard drive space, but what you won't see is that the power supply is inadequate, the onboard video is poor, or the speed (RPMs and cache) of the hard drive is lower than average.
This is why I always recommend a custom configured or custom built computer where you will have control over the quality of the parts inside. (Unfortunately, it is not practical to custom build a laptop, but it can be custom configured in some cases.)
Another argument for a custom build has to do with warranty. When you purchase a system it generally comes with a 1-year parts warranty, even if the individual parts would normally have a longer warranty. For example, when memory is purchased separately, it usually has a lifetime warranty, for hard drives it can be as long as 5 years, for power supplies up to 5 years, for video cards up to 3 years or more, and for LCD monitors it is also usually 3 years. Its almost criminal that you get cheated out of the parts manufacturer's true warranty because you bought a system with a name brand on it and did not elect to extend the basic warranty by spending considerably more money.
If you have a general question that you would like to have addressed in a subsequent post, please feel free to submit it to me here.
Stay tuned for tips about what to do with your old machine, working or not.